At Vanguards Shop, we deliver professional-grade optics with military precision. Our shipping and returns protocols are designed for operators who demand reliability at every stage of their mission.

Operational Shipping Details

Deployment Timeline

  • Order Processing: 1-2 operational days
  • Standard Shipping: DHL/FedEx delivery within 10-15 days after deployment ($12.95)
  • Free Shipping: EMS delivery within 15-25 days after deployment (orders over $50)

Global Deployment Zones

We ship worldwide (excluding certain Asian and remote regions). All packages deploy from our Indianapolis HQ.

Tactical Return Protocol

Our 15-day return window begins upon equipment arrival at your coordinates. Follow this extraction protocol:

Phase 1: Initiate Return Request

Email [email protected] with subject: “RETURN MISSION: [Order #]” containing:

  • Operational order number
  • Equipment requiring extraction
  • Mission objective (refund/exchange)
  • Tactical photos of product condition

Return Request Template

Subject: RETURN MISSION: #12345

Body:
Vanguards Command Center,
Requesting extraction of the following asset:
– Order #: [Insert]
– Product: [Insert model]
– Serial #: [If applicable]
– Reason: [Defective/Incorrect/Other]
– Requested action: [Refund/Exchange for ]

Attached: 3 tactical photos showing product condition and packaging.

Operator: [Your name]
Contact: [Phone/Email]

Phase 2: Receive Extraction Coordinates

Within 24-48 operational hours, you’ll receive:

  • Secure RMA authorization code
  • Logistics provider instructions (DHL/FedEx/EMS)
  • Special handling protocols if required

Phase 3: Deploy Return Package

Execute return using original tactical packaging with:

  • Completed RMA form (emailed with authorization)
  • All original components and documentation
  • Protective padding for sensitive optics

Financial Extraction Protocol

Upon successful equipment recovery at our Indianapolis HQ:

Payment Method Extraction Timeframe Transmission Method
Credit/Debit Cards 3-5 business days Original payment channel
PayPal 24-48 hours PayPal account

Exchange Operations

For equipment exchanges:

  • Follow standard return protocol
  • Specify replacement model in initial request
  • New asset ships upon return tracking verification
  • Expedited shipping available for operational emergencies

Non-Returnable Tactical Assets

The following cannot be extracted after deployment:

  • Custom-machined rings/bases (serialized components)
  • Activated laser aiming devices (FDA regulations)
  • Opened optical coatings or anti-reflective treatments
  • Special order items marked “Final Deployment”

Operational Support

For extraction mission assistance:

  • Email: [email protected]
  • Phone: +1 (317) 555-0192 (0900-1700 EST)
  • Clay Street HQ: 647 Clay Street, Indianapolis, IN 46214