At Vanguards Shop, we stand behind our professional-grade optics with the same commitment to excellence that defines our products. Should any equipment fail to meet your operational standards, our tactical returns process ensures swift resolution.
Operational Return Parameters
- Mission Window: 15-day return period from delivery date
- Condition Requirements: Unused with original packaging and tactical documentation
- Non-Returnable Assets: Custom-configured optics, opened night vision devices, and laser accessories (due to regulatory compliance)
Tactical Return Process
Phase 1: Initiate Return Request
Email [email protected] with subject line “RETURN MISSION: [Order #]” containing:
- Operational order number
- Equipment requiring return
- Mission objective (refund/exchange)
- Tactical photos of product condition
Return Request Template
Subject: RETURN MISSION: #12345
Body:
Vanguards Command Center,
Requesting extraction of the following asset:
– Order #: [Insert]
– Product: [Insert model]
– Serial #: [If applicable]
– Reason: [Defective/Incorrect/Other]
– Requested action: [Refund/Exchange for ]
Attached: 3 tactical photos showing product condition and packaging.
Operator: [Your name]
Contact: [Phone/Email]
Phase 2: Receive Extraction Coordinates
Within 24-48 operational hours, you’ll receive:
- Secure RMA authorization code
- Logistics provider instructions (DHL/FedEx/EMS)
- Special handling protocols if required
Phase 3: Deploy Return Package
Execute return using original tactical packaging with:
- Completed RMA form (emailed with authorization)
- All original components and documentation
- Protective padding for sensitive optics
Financial Extraction Protocol
Upon successful equipment recovery at our Indianapolis HQ:
| Payment Method | Extraction Timeframe | Transmission Method |
|---|---|---|
| Credit/Debit Cards | 3-5 business days | Original payment channel |
| PayPal | 24-48 hours | PayPal account |
Exchange Operations
For equipment exchanges:
- Follow standard return protocol
- Specify replacement model in initial request
- New asset ships upon return tracking verification
- Expedited shipping available for operational emergencies
Non-Returnable Tactical Assets
The following cannot be extracted after deployment:
- Custom-machined rings/bases (serialized components)
- Activated laser aiming devices (FDA regulations)
- Opened optical coatings or anti-reflective treatments
- Special order items marked “Final Deployment”
Operational Support
For extraction mission assistance:
Email: [email protected]
Phone: +1 (317) 555-0192 (0900-1700 EST)
Clay Street HQ: 647 Clay Street, Indianapolis, IN 46214