Welcome to Vanguards Shop’s FAQ section. As specialists in precision optics for tactical professionals, hunters, and outdoor enthusiasts, we’ve compiled answers to your most pressing questions about our products and services.
Product Questions
Q: What types of optics do you specialize in?
A: We specialize in high-performance optics including riflescopes, red-dot sights, binoculars, and supporting equipment like tripods and mounting solutions. Our products are selected for their military-grade durability and precision.
Q: Are your products suitable for professional use?
A: Absolutely. Many of our tactical customers including military, law enforcement, and competitive shooters rely on our optics for professional applications. We specifically design our packaging and shipping to meet the needs of sensitive optical equipment.
Q: How do you protect optical equipment during shipping?
A: Every shipment receives specialized handling including anti-vibration foam inserts, humidity-controlled packaging, tamper-evident seals, and discreet exterior labeling. We exceed manufacturer specifications for optics protection.
Shipping & Delivery
Q: What shipping options do you offer?
A: We provide two premium shipping options:
– Standard Expedited Shipping ($12.95 flat rate via DHL/FedEx, 10-15 business days)
– Free Global Shipping (via EMS for orders over $50, 15-25 business days)
Both options include tracking and are handled by logistics partners experienced with delicate optics.
– Standard Expedited Shipping ($12.95 flat rate via DHL/FedEx, 10-15 business days)
– Free Global Shipping (via EMS for orders over $50, 15-25 business days)
Both options include tracking and are handled by logistics partners experienced with delicate optics.
Q: How long does order processing take?
A: Orders typically process within 1-2 business days (excluding weekends/holidays) from our Indianapolis warehouse. Rural locations may require additional 3-5 days transit time.
Q: Do you ship to my country?
A: We ship worldwide except parts of Asia and select embargoed countries. International buyers are responsible for any customs duties or taxes, which are calculated at checkout.
Returns & Warranty
Q: What is your return policy?
A: We offer 15-day returns from delivery date. All returns must pass our 3-point inspection ensuring:
– Original optical clarity is maintained
– No field wear beyond light testing
– All manufacturer packaging is included
– Original optical clarity is maintained
– No field wear beyond light testing
– All manufacturer packaging is included
Q: What if my optics don’t meet performance expectations?
A: We stand behind our products’ precision. If you’re not 100% satisfied with performance within the return window, contact our logistics team at [email protected] for return authorization.
Payment & Accounts
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure global transactions.
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption for all transactions. We never store complete payment details on our servers.
Technical Support
Q: Who can I contact for technical questions about optics?
A: Our Indianapolis-based team of optics specialists responds within 4 hours to technical inquiries at [email protected].
Q: Do you provide mounting instructions for riflescopes?
A: Yes, all riflescopes and mounting hardware include detailed instructions. For professional mounting recommendations, our team can provide guidance based on your specific firearm and use case.
Didn’t find your answer? Contact our tactical support team at [email protected] or call us at +1 (317) 555-0192 (Mon-Fri, 9AM-5PM EST).
Vanguards Shop – 647 Clay Street, Indianapolis, IN 46214, USA